Glass Half Full or Glass Half Empty?
June 10, 2011 5 Comments
Do you consider the glass half full or the glass half empty. How do you approach the world around you? Positive thinking, positive speaking and positive writing?
Let’s discuss workplace communication
Great leaders know that giving people encouraging feedback motivates them, creates a better end product and earns them respect. Negative motivation sours your relationship.
Example 1: If you miss sending me your order by noon Thursday you’ll have to wait another week. Verses… Send me your order by noon Thursday and I’ll have it for you on Monday.
Sometimes things are not as good as they need to be (like the first draft of a presentation for the senior team). In cases like these constructive feedback is necessary. It’s ‘how’ you provide feedback that makes all the difference.
Example 2:Your approach is wrong – do it this way. Verses… Your content is great, but consider how you can ensure your ROI message can’t be missed.
Giving feedback is about choice – specifically, how we ‘choose’ to engage. The best approach is to give positive feedback in a way that helps people learn, motivates the recipient and establishes you as an enabler – not a negative or uncaring dictator.
Let’s discuss general daily communication
It’s so easy to say how bad things are and I have to catch myself just like the next guy. That said, I’m happy to say it’s less often than it used to be… and much less often than some people I know.
The reality is you can always improve a conversation by noticing what’s good about even a bad situation. Talking about what’s good helps create harmony. talking about what’s bad creates frustration and easily leads to anger, stressful relationships and can even cause depression.
Example 3: That street light is burnt out. I bet it will take the city weeks to fix it. Verses… That street light is burnt out. Wow – that one light makes it so much easier to see the stars.
I think the biggest problem is that many of us aren’t aware we’re speaking negatively. I have noticed that when I consciously have a positive outlook I feel so much better and so do the people around me. My personal brand is improved.
Example 4: It’s a great restaurant but always full. Verses… It’s a great restaurant and always full, so I recommend going early.
In this example, turning the negative into a helpful recommendation is a way to build great relationship value and personal brand value.
Inserting kindness and awareness of the other persons feelings has a big positive impact.
Kind, helpful words have a great advantage over negative words.
It’s so easy to find the bad of a situation. It’s everywhere around us. Listen to the news – read a newspaper. Within seconds you will be bombarded with negativity.
Even the individual words you choose can evoke anger, frustration, and stress. For example, in my last paragraph I use the word ‘bombarded’… verses perhaps ‘hear’. Bombarded evokes a completely different – much more negative feeling.
Use a positive supportive approach and thoughtful words to bring out the best in people.
So we can see the importance of our overall approach and the impact certain words have on the people we’re communicating with. We can be more careful with the words we choose and be aware of their impact on the tone of our messages. This is as true for written (especially email), and spoken communication.
Look for good in things. Be an enabler. If you see good work let that person know. Celebrate everything you do. Positive thinking and positive speaking is worth the effort for everyone.
Happy communication and email writing.
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www.brucemayhewconsulting.com I’d enjoy reading your comments on this post.
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