How To Give Constructive Feedback: A Training Summary
March 3, 2015 Leave a comment
Giving constructive feedback is an inspiring and productive way to establish and manage expectations. Not giving constructive feedback also manages expectations but not in a supportive way.
By managing expectations you can decrease stress and improve relationships (professional and personal). And, if you’d like me to manage your expectations with a longer list of concrete benefits, they are:
- A calmer work environment
- Higher productivity
- Greater job satisfaction / employee engagement
- Lower turnover
- Happier customers / clients
- Fewer escalations / urgent situations
Even during a difficult conversation, constructive feedback (and managing expectations), will help you create a more collaborative atmosphere.
Constructive Feedback TIPS
Here are a few of the constructive feedback tips I share during my Difficult Conversations Training courses:
- Be respectful and compassionate.
- Express what didn’t go as expected, however don’t dwell on the negative
- See difficult conversations as learning opportunities for you and them
- Give feedback sooner rather than later. If you let unacceptable behaviour slide… it sets an expectation that their behaviour is acceptable. If a co-worker misses a deadline and you don’t have a discussion about it, don’t be surprised when they miss another deadline, because they will.
When you show you are confident and supportive, you are able to avoid most defensive behaviour with your audience… you also build trust. Constructive feedback and managing difficult conversations is key to creating and maintaining a collaborative work (and family) environment.
Happy, motivated people are dedicated and their pride in their work is far greater than a pay check. Their pride is connected to things like:
- The support they receive
- What they accomplish
- What they’ve learned
- Relationships they build / experience
Studies show that as many as 80% of business professionals avoid giving constructive feedback because they were afraid of how the other person would react; they anticipate defensive behaviour. The reality is that when you manage expectations and provide constructive feedback, difficult conversations almost always improve productivity, relationships and so much more… long term.
Once you and your employees know how to give and receive constructive feedback you’ll never look back.
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Bruce Mayhew Consulting facilitates courses including Business Writing, Email Etiquette, Time Management and Mindfulness.
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