Employee Burnout May Point To Time Management Challenges.

Are your employees burning-out doing the same thing over and over for 10 or more hours a day? There are five main challenges with that:

  1. There are now more Millennials in the job market than Boomers.
  2. Millennials want work-life balance / work-life integration as well as autonomy and opportunities.
  3. Millennials want to keep growing – they don’t like the same thing over and over.
  4. Gen Z employees are beginning to enter the job market (and they also like balance, autonomy and opportunities).
  5. Most Boomers and Gen Xers want the same thing Millennials and Gen Zers want.

Most people don’t want to leave the company they have chosen to work for. People quit because they don’t feel:

  • They are respected as individuals
  • Their work and efforts are respected
  • They are given opportunities (and challenges) to grow
  • They have the flexibility / autonomy most workers want

Unfortunately for both individuals (and the companies they work for), sooner or later if leaders don’t take care of high-potential employees… their most dedicated employees, they usually quit. You know the saying, “People don’t quit their jobs; they quit their bosses.”

While most employees don’t want to quit their work or the company they work for, they do quit to survive. They quit because they know they can do better elsewhere – either working for someone else or starting their own business.

Is this a time management challenge?
At first glance no… but on a bigger scale, absolutely.


Studies show Millennial job loyalty / job retention increases when their responsibilities change… when their new responsibilities give them new opportunities to grow.

To keep your best people it’s important to pay attention to both the work that needs to get done and the needs of the people doing that work. Some of the best companies don’t keep the best people by slotting them into pre-existing jobs; they find (and keep) the best people by designing flexible work and workspaces that meet their employee and company needs… and therefore their customer needs. When employees see the companies they work for trying hard to create balanced, flexible workspaces, many of those same employees become even more loyal.

A great leader takes the time to learn about their employees. Great leaders also take the time to recognize the potential (and dreams), within those employees and then develop that potential and helps support those dreams.

Is employee burnout a time management challenge? At first glance no… but on a bigger scale, absolutely. If you are overworking your employees, not helping them grow and be proud of their work, be ready for high turnover and high recruitment and on-boarding costs that are unavoidable when you have an never-ending stream of new employees.

Little things matter.

Happy communicating, leading, mentoring and learning.

We facilitate courses including email etiquette, time management training, leadership skills, generational differences training… and more.

Find answers to your Professional Development questions / needs at brucemayhewconsulting.com.

Call us at 416.617.0462.

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Be Careful When You… Make Assumptions

Making assumptions is one of the ways we learn – especially as children, but as we grow older making assumptions can get in the way of our performance and quality control; it can also give us a reputation as a know-it-all. While we might feel that making assumptions is helping us get to the ‘next-steps‘ quickly by ‘fast tracking‘ a meeting or conversation, making assumptions has greater risk of being an enormous time waster – not time saver.

Now that I’ve opened up a hornets nest of a topic, let me give you an example.

Example:

Consider a time at work when you’ve been explaining a need or problem to an associate and before you finish explaining they interrupt and say, “I know – that same thing happened to me…”, or perhaps “I know how to fix that, just go to….”.

Sound familiar? It happens all the time and it’s one place I regularly get to ‘practice‘ my mindfulness communication techniques to not be triggered but to instead stay open and focused on the greater objective.

I invite you to watch for it in others and even in yourself.

In today’s economy where we continue to be pressured to move faster and get more done, I believe being too quick to make assumptions is starting to back-fire on us. The result is that everywhere we look time, resources, man-hours and money were wasted… literally thrown away. There are examples all around us where we, our associates and our suppliers are making mistakes – wasting valuable time and resources. Why? Is it because they are the wrong people for the job? NO!  It’s because someone made assumptions about the goal, objective, need without checking-in to validate those assumptions. 

Revenue, budgets, profitability, creativity and employee satisfaction are being lost at alarming rates. 

What Solution Can We Use?

Slow down! Be mindful! Take the time to ask a few questions before moving forward. And if you are a boss, give your staff time to ask those questions… support them when they ask. If you manage people, let me share a secret with you. Many of your staff might be scared to ask questions because they fear you might think they don’t know what they’re doing.  Incompetence is a real fear. Seriously!

Be careful to give your employees, clients and suppliers room to ask questions. Let them know you encourage questions and clarification. Perhaps you have a boss and can relate. I’m not religious, but… “So in everything, do to others what you would have them do to you.” Matthew 7:12 NIV

For most of us making assumptions is habit – we don’t even realize we’re doing it. Reading this might be the first time you’re considering your actions this way… and that’s OK… today is a new day.

Benefit

If you make fewer assumptions you should:

  • Be more productive
  • Feel less stress
  • Do more of what you are good at
  • Waste less time and fewer resources
  • Experience a greater sense of pride
  • And so much more…

All of this will help you be happier – and when you are happier your work will feel less like ‘work’ and more like ‘fun’. And when work makes you happy you’ll be less stressed, more creative and more productive – and you’ll be more fun to hang around with.  Your temper won’t be as short, you’ll sleep better, you’ll be noticeably more cooperative.

You’ll be able to do your best because you enjoy work – you get personal satisfaction and pride from your work… not pressure, stress, frustration and demoralizing grief.

Conclusion

Study after study demonstrates people want job satisfaction, a sense of belonging and feeling valued, and learning over higher pay as key indicators of loyalty.  As companies strive to create loyalty, the answer to higher ROI is staring at us. Being Careful When You Make Assumptions is just one piece of the puzzle.

If you’re looking to start down the path of making fewer assumptions, here are a few areas we help our clients work through during our training sessions:

  • Listen and watch actively
  • Evaluate but don’t judge
  • Validate each others needs and objectives (before moving forward)
  • Pause when you need… a break
  • Engage passionately, with pride

With clear communication all your relationships will change – professionally and personally.

Happy communicating.

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Bruce Mayhew Consulting facilitates courses including Email Etiquette, Having Difficult Conversations, Multigenerational Training, Time Management and Mindfulness.

Find answers to your Professional Development questions / needs at brucemayhewconsulting.com.

Give us a call at 416 617 0462. We’ll listen.

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