Being Aware of Our Emotions At Work Is Important Part 1
August 18, 2021 Leave a comment
This is Part 1 of a 3-Part series that discusses the need and impact of our emotions at work. Links to Part 2 and Part 3 are at the end of this post. Please enjoy.
Have you ever been told to leave your emotions at the door because you are at work? I have. Early in my professional career this was a common workplace mindset. If you are a Baby Boomer you know this, if you are a Gen Xer you likely have heard this, if you are a Millennial or a Gen Zer you might think “this is just one more thing we have to fix”.
Today we know it is both impossible and counterproductive to try to ignore our emotions at work. Emotions in the workplace can’t be turned on and off; they are with us all the time. And because they are with us, being aware of our emotions at work and the emotions of others is important. If this sounds like the territory of Emotional Intelligence (EI) or Emotional Quotient (EQ) then you are right.
We all have to ‘deal’ with our emotional self and our rational self but our best way forward is not to try to burry our feelings and emotions but to understand them and learn to use them wisely. Our first teachers on this journey were likely our parents and other role models. And the learning must continue at work. To have happy and successful employees as well as a productive, creative and successful business, leaders must help employees be aware of their emotions (and use them productively). Sometimes this will be by offering training, sometimes by coaching employees and sometimes in one-on-one discussions.
Before we get too deep into this discussion about emotions, lets first look at what emotions are and how they differ from feelings (yes, they are different). For this I lean on Les Greenberg, an internationally recognized psychologist, author and speaker who specializes in Emotion Focused Therapy (EFT) .1 “The words emotions and feelings are often used interchangeably as there is no hard and fast rule defining each,” says Les. “A reasonable way of viewing them is to think of the major classes of emotions like anger sadness, fear and shame as the main branches of a tree while feelings, like disappointed, trusting, irritable, and amused are the more differentiated small branches, twigs and leaves emanating from the major branches. So, emotions refer to the major categories while feelings the more socially and cognitively influenced emotions.”
I have to confess, it was an ‘A-ha’ moment to think about emotions and feelings being different from each other. It also makes perfect sense to think that we all share a foundation of similar emotions we are born with but our feelings are individual and are shaped by our experiences.
Workplace Policies and Procedures Versus Emotions
Workplace policies and procedures are important. But in the past they have often been an overused to create structure, define behaviour expectations, set boundaries and streamline processes. Instead of promoting a workplace built on empowering employees and transparent leadership, policies and procedures have also been used to create an image of ‘fairness’ and equality among employees. Sadly, this removes the option to discuss an employee’s individual talents, needs and goals in a meaningful way… you know, those things that set us up as individuals and help inspire and motivate us.
The uniqueness andsuccess we strive for is more attainable when we explore what
is important to us and others in our close circles.
And yes, avoiding emotions at work by setting up ‘policies’ also creates an immediate perception of efficiency. Imagine it being like the Henry Ford approach to controlled, repetitive and predictable automobile construction. In an environment where we all look the same, sound the same, want the same and do the same, this may work. But, there are very few places where people look, sound and want same things anymore.
Because we live in a world where we don’t have experience discussing emotions and feelings – whether they are ours or other peoples – people often feel vulnerable and uncomfortable. Emotions and feelings have also historically labelled as unreliable and a weakness. So, avoiding emotions at work has looked like a bonus (in the short term at least). Ironically, the real vulnerability and weakness is when we try to ignore our emotions because they still find their way to the surface.
Too often we give all of our attention to words people say and very little attention to
how those people are feeling, why they need us to ‘hear’ them and how we are feeling as a result.
So here we are with many of us having spent so little time paying attention to our emotions. The result is we are out of practice or have never learned how to use them. We simply don’t know how to tap into our Emotional Intelligence (EI) or Emotional Quotient (EQ). We don’t understand what our emotions and feeling mean, how to respond to them or how to respond to the people who evoke or display them. So, when we are faced with constructive feedback or a difficult conversation, these situations often stimulate an uncontrolled and unproductive reaction. Instead of working through those emotions and feelings in a healthy way, they cause a fight or flight impulse that damages trust, confidence, future communication, supportive relationships and even our reputation. In a perfect world we would all be able to use our emotions and feelings in a thoughtful, intentional (mindful) way to share and celebrate our uniqueness, interact and respond to others and build trusting relationships.
The Personal and Business Benefits of Emotions
Every person and every business want to be unique. In business, success often depends on it. Interestingly, the uniqueness and success we strive for is more attainable when we explore what is important to us and others in our close circles. Our emotions and feelings, the emotions and feelings of our employees and the emotions and feelings of our clients are the only true compass. They:
- Inform us if we are respecting our personal values.
- Let us know when our wants and needs are being met or not met.
- Tell us if we are in alignment with our workplace, project or community goals.
In addition, emotions encourage us to have feelings of trust, to be collaborative and to willingly commit to decisions the team make. Alternatively, if we don’t feel trust (don’t feel safe) our emotions tell us to protect ourselves.
We are amazingly fortunate that many of today’s workplaces are multicultural and multigenerational. We also have four different generations in our highly technological and global workspaces. And, as with many things, these great opportunities help us overcome great challenges. For example, the pace of change is only getting faster while society tells us all to be unique. Translation: Even people working at the same company and doing the same job will have very different wants, needs and communication styles / points of reference. Knowing this is important for every employee but especially important for people in a leadership position. Our multicultural and multigenerational workforce will also have different ideas on how to make their work and the overall business better… and this is something we all need to recognize, listen to and appreciate as a tremendously valuable opportunity.
The old idea of increasing productivity and market share by making ‘work’ controlled, predictable and repetitive is no longer valid. Instead, a controlled, predictable and repetitive workplace often means falling behind.
When we are respectful (and dare I say mindful) of our emotions, they become a gateway to developing a deep understanding and trust within ourselves and the people in our communities (personal and professional).
Conclusion / Summary
We are all unique, we are all individuals and we all have different feelings, emotions, wants and needs. You know this is true since I am sure that in many ways you are both the same and very different than people in your immediate family. Therefore it only makes sense we have to treat people as unique people even if they are working at the same company and doing the same job. And, we need to see this as something that is great because it adds diversity and a fresh perspective to our success.
Our feelings and emotions are at the heart of our uniqueness. They are what make us feel safe and trusting or cautious and guarded. They are what inspire us to be creative or tell us to protect ourselves.
I hope this article has given you some insight on how you may want to explore your emotions and the emotions of others at work and a fresh perspective on Emotional Intelligence (EI) and Emotional Quotient (EQ).
1: Les Greenberg is a psychologistwho specializes in Emotion Focused Therapy (EFT). EFT is all about gaining a greater awareness of our emotions, and other people’s emotions – and building strategies to help them respond in a positive way – and if they have maladaptive feelings, to work on transforming those emotions from their negative state to a positive state. Les is also the author of the book ‘Changing Emotions with Emotions’.
Click Here for: Being Aware Of Our Emotions At Work Is Important, Part 2: Going Deep
Click Here for: Being Aware Of Our Emotions At Work Is Important, Part 3: Going Deeper
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Bruce is Corporate Trainer, Keynote Speaker and Executive Coach.
Bruce Mayhew Consulting specializes in customized Email Etiquette Training, Leadership & New Leadership Development, Generational Differences, Time Management Training and other soft skills training solutions in Toronto and across Canada. Bruce is also an Executive Coach to a few select clients.
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